Terms & Conditions
Terms & Conditions - the basics
Terms and Conditions (“T&C”) are a set of legally binding terms defined by the owners of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or customers, while visiting or engaging with this website. The T&C are meant to establish the legal relationship between the site visitors and the website owner.
Our Terms & Conditions
Thank you for visiting our website, if you have any objections or conflictions from our outlined terms & conditions, please refrain from visiting or engaging with our website.
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By using our ordering services (whether through call-in, pick-up, dine-in, etc.) you have agreed to the following terms:
1. Ordering Process
a. Placing an Order - Orders can be placed through our official website, third-
party services, or by phone call. Ensure all of your order details, contact
information, and pertinent allergies are communicated clearly.
b. Order Confirmation - Upon placing your order, you will receive a confirmation
via email, text, or verbally depending on your mode of order. Your predicted
wait time and confirmation are subject to availability.
c. Amendments or Cancellations - If changes or cancellations are needed to be
made to your order, please contact us immediately. Some alterations may not
be possible due to ingredient storage/preparation.
2. Pricing and Payments
a. Prices - All prices are listed in USD and may include applicable tax/add-ons
unless otherwise specified. Prices are subject to change without notice.
b. Payment Methods - We accept cash, phone payments, and all cards other
than AMEX. Payment is required at the time of ordering/pick-up, as applicable.
c. Refunds - Refunds/remakes are decided on a case-by-case basis, for further
information, please reference our Refund Policy.
3. Delivery and Collection
a. Delivery Area - We use third party delivery services (DoorDash, UberEats, etc.)
to deliver our food to you. Typically, these platforms only deliver within the
Tri-Cities area.
b. Delivery Time - Delivery times may vary depending on business volume, any
concerns about your order may be resolved by calling us with any questions.
However, since we use third party delivery services, we are not liable for delays
in delivery time once your order has been picked up from your driver. Any
problems with your delivery should be resolved by contacting your driver or
the delivery platform of choice. Some delivery services may lack available
drivers, if you have a problem with being assigned a driver, call us or your
delivery service if pick-up is a faster resolution.
c. Collection - Customers choosing to collect their orders are allowed a 4 hour
grace period (with no communication necessary) to pick up their orders. Lack
of communication may result in discarding of the order without refunds or
remakes.
4. Dietary & Allergy Restrictions
a. Allergen Notice - Many of our dishes incorporate common allergens,
including but not limited to gluten, shellfish, peanuts, and dairy. It is your
responsibility as the customer to communicate your dietary and allergy
restrictions and to seek clarification on any possible allergen contamination
on a chosen dish. Your server or order taker may ask if you have any allergies,
but it is still your responsibility to inform us.